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Doing the Right Thing Well
Kristen Cox on how the Theory of Constraints can make government agencies more effective
Life-and-Death Design Tips
Author Katie Swindler on how digital designers can de-escalate stress and reduce bias online
Public Interest Technology to the Rescue
Tara McGuinness and Hana Schank on how government can improve design and delivery of online services
Evolutionary Leadership, Explained
Michael Sahota on how leaders can shift to a people-centric mindset
Improving Government Services
San Francisco’s new chief digital services officer, Cyd Harrell, on the benefits of user research and civic tech
Innovation for Integrated Eligibility Systems
Jamie Brennan on why and how to streamline integrated eligibility system modernization
The Art of Conversation Design With Jon Bloom
How conversation designers make it easier to communicate with digital interfaces
Making Sense of Information Messes
IA expert Abby Covert on how to turn information messes into clear messages